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COC – The Chain of Optimistic Communication July 1, 2009

Posted by mwidlake in Management, Perceptions.
Tags: ,
3 comments

Well, after the very long, technology-based post of yesterday, a smaller one today, on a management theme.

I came up with this concept of the Chain of Optimistic Communication about a year ago, in one of my presentations on disasters. As a potential disaster, I’ve converted the relevant PowerPoint slides into a Flash movie. This is the flash movie. The second slide is an animation of what the Chain of Optimistic Communication is, the rest is some thoughts on it’s impact and how to avoid it.

{If the flash movie fails and you can read PowerPoints, you can download the
PowerPoint here}

{And another thing, It’s my first Flash attempt, I know the page numbering is duff, I know the layout is a little off, I might fix it when I have had some more sleep}.

If you can’t be bothered with the Flash movie {go on, it’s more fun than reading stuff!}, this is what the Chain of Optimistic Communication is:

  • You, the worker at the coal face are asked by your boss how the development of the new system is going. You tell your boss that it’s not going well at all and you list 3 things that have not been done, one that has been done and one that is partially done. You don’t mention that the partially done one you plan to do tonight, fuelled by coffee and whisky.
  • Your boss tells their boss that progress is being made, half the tasks are in hand but they “need to proactively re-address a resource mismatch or two”.
  • This top level boss tells the VP of development that all is in hand, resources are in place and all bases are covered, but more budget for planning would be wise. 
  • VP of Development reports to the board that the latest Agile development using cross-skilled resource pools is on track to deliver the milestone implementation. Or something.

ie all levels lie, ever so slightly optimistically as they communicate up the management chain.

As a result, the higher the manager, the more rosy the picture and the more out of touch they seem to the worker at the coal face.

When I presented this idea, I got a surprisingly positive response from the audience. It was the most common thing people talked to me about after the presentation, so I guess it struck a chord. Or else it was the point in the presentation when the sound of the caterers dropping a try outside woke them up.

Another side of the Chain of Optimistic Communication is that the higher the manger, the more they are led to believe all is OK and the more often, it seems to them, that apparently “under control” projects flip to become disasters when the rosy white lies have to be ditched when the reality becomes so grim. Often with no warning. No wonder managers get so many heart attacks and strokes.

 

{This is me just trying to get the flash movie to play with my website headers, it will disappear in a couple of hours flash movie}

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