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Friday Philosophy – my Funniest “PC Support” Call in Years December 19, 2014

Posted by mwidlake in Friday Philosophy, humour, Private Life.
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Those of us who work in IT often find ourselves being called by friends and relatives to help with issues they have with their home computer. No matter what branch of IT we work in, it’s IT {they figure} so of course we can fix their PC problems. It’s like any scientist can probably explain what the Higgs Boson really is and reverse the polarity of the neutron flow.

Mothers and other elderly relatives are probably the most baffling when it comes to such requests, but this week I had a wonderful call-out from one of my neighbours.

The neighour in question is a slightly dotty, jolly posh but well meaning Lady (we live in the cheap house around here, she lives at the other end of things).

“Oh Martin, it’s AWE-full! My computer is full of p3nises and other horrible things!!! Please help me get rid of all the p3nises!!!”

Ahhh… I wonder what sites she’s been looking at…must be a virus or something. “It’s OK Tabitha, I’ll pop down now and have a look for you” I say. “Oh, that is so decent of you, your such a helpful young man!” {Young?!?}

So I tell my wife I’ve off over to Tabitha’s to help her with p3nises – and leave her sniggering on the sofa. When I arrive Tabitha opens the door and exclaims, quite loudly “oh thank you for coming to help me with these p3nises and things!”. Thanks, Tabitha, I’m sure John and Elaine could hear that.

It takes ages to get to the bottom of what her issue is as she is talking non-stop, wandering off track and saying how they must think she’s a man as they want her to buy certain drugs and she keeps describing the p3nises and naked people “doing very rude things” she has seen – and each time I try and do anything on her tablet she’ll suddenly lean over and tap on any icons or links. It’s like a Pavlovian response. This could be the root of all her IT woes…

It turns out her virus scanner is running (I set her up with that), up to date and there seems to be no infection. The problem is simply the spam email she (and we all) get. She has her mail application set to preview and also download any images in the email. And she checks each spam email before deleting each one. I suspect sometimes she checks in detail…

We then have a long and sometimes surreal conversation about why they think she should want to buy viagra, enhancement creams or meet Tanya who is local, fun, vivacious and wants some company. {“Well she sounds like she just wants some friends to me” – “DON’T CLICK ON THAT LINK!!!!”}. At least she knows to never respond to emails about bills, banks, missed messages or vast sums of money – we had that conversation when I helped her sort out the Laptop a year or two back. I did not bring up sex as, well, you don’t talk to nice ladies like Tabitha about sex… Tabitha did ask if she should respond to ask them to just stop sending her these pictures but I assured her it would only get worse if we did. These are not nice people we are dealing with.

We could not sort out better filtering at her mail server end for various reasons so in the end I showed her how to turn off the preview and delete all spam with one click. That mollified her and I was allowed to leave.

There was one small knock-on effect. Now apparently, according to her (other neighbours tell me she has said this) I “am wonderful with p3nises”.

Nice to know.

Thank you for letting me share that one…

If anyone has other tails of enforced PC support which might amuse, please share – T’is the season to be Jolly after all. But please changes names! This is a public blog, Tabitha may never come across my posts but at least she will know she is not called Tabitha.

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