jump to navigation

Friday Philosophy – Flippin’ Technology June 5, 2015

Posted by mwidlake in Friday Philosophy, off-topic, Perceptions, rant.
Tags: , ,
trackback

Sometimes I think I would have been a Luddite or a member of other groups who have trashed new technology in frustration. Some days, I can just scream at it. You would think having worked in Information Technology for so long would make me more of a fan, but it actually makes me worse – as I know there is no need for there to be so much wrong with the electronic dross we all have to deal with day-to-day. And if I, someone who has used (heck, even programmed) computers for 3 decades, have trouble with these damned things, how frustrating must “normal” people find it?

Tesco Challenge - original on RevK Rant's blog

Tesco Challenge – original on RevK Rant’s blog

Take this morning’s source-for-a-rant. Self checkouts in supermarkets. I had popped into Tesco to get the weekend’s rations of baked beans, wine and cat food and there were large queues for all manned (though, I should more correctly say, mostly womanned) tills. And almost no queue for the self-service ones. We all know why almost no queue for the self-service ones, most of us hate them. But I had to get back home for a UKOUG conference call and there was very little chance the three-people-deep queues would be negotiated in time, so I manned up and went to one of the vacant screens.

Have I mentioned I’ve been using computers since before Wayne Rooney, Keira Knightley or Michael Phelps were born? So I have some affinity and experience to navigating screens of information. But, like all of theses devices, using them is painful. Given they are designed to be used by everyone including idiots, why is the “UX” so low? Why does the important information appear at different spots in the screen at different times? Why does there seem to be no button to press for a simple, key-word triggered guide (“How to weigh Veg?” Oh, look up there, press the correct icon, look down there and press another and then finally click over here to say “yes I really did ask you to weigh some bananas” – that would be nice). Why does the Waitrose one make me swipe my card to pull up my scanned items but insist I shove the card up the slot to pay? Plus all the times you have to get some human to come over and confirm you are over 18 (I need to be 18 to buy expanding foam?!?) or don’t look suicidal. I’m not being funny but the age check is just not needed, if I am using a credit card it can know I am 18 or over (you cannot you have a UK credit card under 18, partly as you are not allowed to sign up for a credit agreement below that age and if I am using someone else’s credit card, me buying a bottle of wine is the least of the potential issues). To give them their due, at least our local Tesco (unlike many other stores I have used around here) have someone on hand to constantly swipe, press, tap and harass the machines into playing correctly.

I can’t believe how badly these self service checkouts work. I can’t believe the companies have not tested them extensively with real people (I know, they claim to, but then I’ve seen “user system testing” in big banks and it is shockingly poor). How can they think such terrible systems are good for business? That people still insist on queuing for checkouts with real people rather than use them must tell the companies something! Why can’t these systems be better designed. Why are they so painful to use? It can’t be me. Maybe it is me….

Next rant. My internet & email supplier. Hi BT. BT, you are crap at running your internet & email service. I’ll only mention in passing the regular episodes of slow internet, the times mail seems to struggle to keep moving, the harassing emails to buy more allowance as I am reaching my limit…for the prior month (“HI BT, I think I might pop back in time and download 15 films last March, can I have more allowance for than as I’d used over half my limit”) – but I am going to complain over the fact that for the last 5 weeks now, each weekend you stop accepting valid connection requests from my Laptop – but allow them from my iPhone. So my account/pwd is working fine. But no, from the PC you tell me I have to validate my account. So I log on to the web site and as soon as I put in my details you tell me I have to change my password as there has been too many failed attempts at access my account? Well, if they failed, I chose a decent password maybe? Trying to force me to change it is likely to make me change it to something simpler maybe? Especially as this is the fourth time this month… but then, usually the system fails to actually process my password change and just hangs. My iPhone still keeps working with the old details and, usually by the next day, the errors have gone and I can access my mail with my old details with a real machine again too. My conclusion has been that it’s their software screwing up. Each. And. Every. Weekend.

It’s got worse, it now fouls up some workdays too. And I made an interesting discovery. When I log in to the web site to validate myself, if I put in a password of “scr3wy0uBT” – it accepts it and puts me into the Change Your Password screen exactly the same as before. No, my password is not “scr3wy0uBT” {it rejected it when I tried…}. So top security there. Whatever is happening, it’s just…..pants {UK phrase, it means “utterly rubbish”. Pants are not trousers, they are undergarments, you strange Americans.}

What is BT doing wrong to have this problem keep happening? Is this a good “UX” experience for me and all the other people who seem to have similar issues? Is it so hard to sort this out?

What was the third rant? Oh yes. Windows 8. Too many people before me have vented spleen and given pieces of their mind on Windows 8 for me to be able to add any more to the pile, but what I cannot fathom is, as soon as they got the almighty ass-kicking that they did for ballsing up the Start Button/Menu, why did they not in the next version just put it straight back as it was?. Or put out and advertise a simple “patch” to put back what millions of people were screaming they wanted back? All I can think is someone’s ego was too large to wave their hands in the air and say “Oh boy, did we make a dog’s dinner of that – let us help improve your “UX” and our reputation by fixing that straight away”.

Final rant. Games. Computer Games. I like running around shooting things. It gets rids of some of the IT-In-Daily-Life anger. But I am not very good at it and my broadband connection is slow and a bit laggy, so I am not interested in running around shooting things with friends. The same broadband issues mean I also don’t want to spend 4 hours downloading a game, I want to buy it in a floppy disc…..I mean CD…. Errr, DVD… and play it. So I went to this place called a “shop” and I bought a game on media in a box and checked the packaging. No where did it state I have to have an internet connection. I get the DVD out (hmm, there are actually three), put it in the machine and 30 mins later the software is loaded. And now it FORCES me to register with some crapola online gaming site to register my copy (like, if I had a bootleg version that would not be the first bit they strip out) and that takes an hour to download it’s own shitty software. That done, it will let me fire up the game – that immediately bombs out to download the latest patch (which I think it the crapola online site’s version) and that takes two hours as it is obviously much, much more than a patch. I suspect it is the whole damned game again. This is not a “UX” I wanted and, you can bet, next time I buy a game, crapola online gaming company is one thing I will be looking to avoid. It does not help that said game won’t fire up without logging into said game site or making me watch a minute of adverts about who wrote the game on who’s graphics card using what game engine. Thankfully a few minutes on the net explained how I could avoid all of that. But why do I have to take steps to stop these companies annoying me and, this is the bit that confuses me, what makes these companies think I’ll be impressed by being repeatedly exposed to their adds that I don’t want to see? I’ll just despise them a little bit more each time.

I just don’t get it. The number one thing any IT system needs to achieve is User Acceptance (as I have said before, if you check the link). Why do so many large companies miss this and inflict on the world a seriously sub-standard experience of IT and technology? If someone like me who has driven a screen, a keyboard and a mouse for 3 decades, understands some of the limits to IT and must have at least some brains in his skull, if I get endlessly caught out, befuddled and simply screaming-out-loud-frustrated by crap IT, how is my poor old mum (and everyone’s poor old parents) supposed to cope?

I’m going to become a Lumberjack. Chainsaws do not have screens and keyboards.

No I.T. Hassles Here

No I.T. Hassles Here

Advertisements

Comments»

1. Kevin Fries - June 5, 2015

Years back someone pointed out that software was one of the few industries where you could design a bad user interface, ship it buggy as hell and make it almost unusable yet still make the user believe they failed on their end. That’s still true to an extent. It’s seemingly lessened somewhat but only because there are other products that seem to ship on that premise. Try hooking up all the components from scratch in an entertainment/gaming/video/audio center sometime. Remember trying to hook up a VCR, cable TeeVee and your regular TV years back? They have upped the ante with bad documentation too.
GIGO = Garbage In, Gospel Out

2. Noons - June 8, 2015

Tsktsktsk! You still using a buzzsaw for cutting wood?
It’s either a sawhorse and a frame saw or nothing, with me!
😉
Seriously: I sooo agree with the whole post, though!
One of the things that enraged me a few years ago was the new “all in the web” approach for government sites in Portugal – and I think all over Europe now? – to deal with bureaucracy requests for citizens.
That worked sooo well for my nearly blind mother who had never used a computer in her life…
You should have seen her reaction when I mentioned it was easy, all she had to do was “learn how to move the mouse”!
Ended up with me doing her paperwork from Australia all the way back to Portugal, for a few years!…

mwidlake - June 9, 2015

In what seems like less than 20 years we have gone from “oooh, that freaky internet thing” to “you must all be on the internet”. My Mum has gone from “should I retire” to “retired” in the same time frame – and more and more companies are now reacting to her lack of internet access as an unacceptable situation. It’s madness. She was 50 before windows 3.1 was released and most of us had modems. I shudder at the idea of setting her up with a laptop & broadband and then being her remote technical assistant. She’s never used a keyboard (including a typewriter) in her life.

As for the buzzsaw – that metal frame in the picture IS a sawhorse. I have to have a proper chainsaw as I had about 30 trees to take down (dead, dying or uncontrolled “hedge” at 40 feet high). I have the safety gear, many years experience with an axe and the training, I should be OK 🙂

Noons - June 9, 2015

A metal sawhorse? You,… you,… heathen!
🙂

I must disclaim I’m one of the founding members of this: http://www.tttg.org.au/php/Workshops.php and a strong hand tool aficionado (around 100 hand planes, hand saws and chisels in my gara^h^h^h^hworkshop).
Hence the aversion to a metal sawhorse or powered tools!
But I DO draw the line when it comes to gardening: then I become a “moah powah” delinquent.
(Pity they don’t make hedge trimmers with V8 engines!)

mwidlake - June 9, 2015

Looks good Noons. You should chat with Brendan Tierney about wood turning, if you never have.

It’s an interesting saw horse I have – it holds the log out in a grip/balance and you can be cutting the wood 4 meters from the metal! The last couple of cuts can be close to the steel though.


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: