jump to navigation

Friday Philosophy – Friday Afternoon Phone June 19, 2015

Posted by mwidlake in Friday Philosophy, Private Life.
Tags: , ,
trackback

{<<my earlier attempts to sort out my phone}
{Update on my trip to the Apple Store >>}

There used to be a phrase in the car industry in the UK (I don’t know about elsewhere) a “Friday Afternoon Car“. This is a car which is unusually unreliable, as it was built on Friday afternoon when the workers were tired, the weekend was coming and, heck, they might have been to the pub at lunch. It is occasionally used just to describe something that is a bit crap and unreliable.

I have a Friday Afternoon Phone it would seem. I am fast becoming quite disillusioned with it. You may remember my post about my sitting on said phone to make it work again. It’s an iPhone 5, I bought it as I was finally persuaded that it would be more useful to have a smart phone than the “temporary” cheap Samsung I had bought about 2 years prior to then – as an emergency replacement for my previous web-enabled phone that committed suicide with a jar of pickled onions (it’s a long, hardly believable story). I expected the Samsung to keep me going for a month or two but it was so simple and reliable it just stayed in use for over 2 years.

Your Honour, allow me to present item A and item B

Your Honour, allow me to present evidence item A and item B

Comparison:
. . . . . . . . . . . . . . Phone A. . . . . . . . . . . . Phone B
Cost. . . . . . . . . . .£400 or so . . . . . . . . . £15 with a free £10 pay-as-you-go top up.
Battery . . . . . . . . New, 8-12 hours. . . . . .New, a week
. . . . . . . . . . . . . . Now, 4-5 hours. . . . . . Now, a week!
Reliability . . . . . . Breaks every update . . .No issues ever
Making calls. . . . .6/10. . . . . . . . . . . . . . .9/10
Receiving calls . . .4/10. . . . . . . . . . . . . . 9/10
Plays Angry Birds. Yes. . . . . . . . . . . . . . . .No
Taking pictures . . 9/10. . . . . . . . . . . . . . 0/10
Helps me up a . . . Yes. . . . . . . . . . . . . . . No
mountain
Connection to web 6/10. . . . . . . . . . . . . .Are you kidding? But I’m mostly sat at a computer anyway
Impresses friends. No. . . . . . . . . . . . . . . Yes, for all the wrong reasons 🙂

{There must be a better way to line up text in this wordpress theme!!!}

The Web Enabled Phone that Does not Like to Connect
In some ways the iPhone has been really good. The screen (at the time I bought it) was very good, apps run nice and fast, way too much software is available for it and it can hold a lot of pictures and videos before running out of space. Its size also suits me. But phone and web reception has always been a bit poor and its ability to hold onto a wireless connection seems to be especially questionable – as soon as a few other devices are contending for a router with my iPhone, my iPhone seems to give up its hold on the connection and sulk. I’ve had this in several places in several countries. I’m the only one up? Phone connects fine. 2 others wake up and connect? I’m off the network. I’ve also often been in a busy place (conference, sports event) and everyone else seems to be on the net but my phone just pretends.

Battery Blues
And of course, there is the issue of the battery becoming very poor. It runs on a full charge for only a few hours and if it gets cold it has a tendency to act like a squirrel and hibernate. I now carry around the spare battery pack my wife got given by her work for her work phone use abroad. The good news is, having been put on to it by Neil Chandler, I am now aware my phone has been recalled for a battery replacement. What I am a little irked about is that Apple have my details and the serial number of the phone but have never contacted me directly to let me know. OK, it is not a car (it’s just like a car – a Friday Afternoon Car) so I am unlikely to die as a result of the fault, but if they know it has a fault and it did cost a good whack of cash to buy, they should be being moral and contacting me.

Upsetting Upgrades
But the thing that utterly hacks me off is how it does not handle upgrading to the next version of iOS. I had an upgrade early on in my relationship with the phone and it blew everything off the phone. Not a big issue then as I had not had it long. But it made me cautious about upgrading. About this time last year the phone was insisting it must be upgraded and things were getting flaky (I suspect software manufacturers do this on purpose – I’ve noticed my PC running Windows can start acting odd when an update is due). Before doing anything, I backed it up. Or tried to. The first attempt said it worked but it was too swift to have backed up anything, let alone back up my photos. After then it just refused to back up. But the phone utterly refused to allow me access to the photos from my PC – it should do of course but no, nothing would pries those images out of the phone. I was particularly concerned as I had lots of snaps from a friend’s wedding. Said friend eventually helped me out by pushing all my photos to an iCloud account (It’s Just A Server On The Net) in a way he could access. I then updated the phone and, yep it failed. And locked the phone and I had to factory reset and lost all the photos. It had also lied about uploading the pictures to the net (which it took hours to not do) so they had gone for good. Grrrrr.

So this time when it started getting dodgy I managed to save all my photos (Huzzah!), backed it up, ran through the update – and it failed and locked up the phone. *sigh!!!!*. Only, this time it won’t respond even after a factory reset. My iTunes is up-to-date, it could see the phone OK at the start of the update (because I was doing it via iTunes!) but now it won’t see the phone and once I try, guess what, iTunes also locks up. So the phone is useless. I can’t help wonder if the battery issue and the failure to ever upgrade smoothly are linked somehow (by eg it being rubbish).

So I pop along to the kitchen drawer with the odds n’ sods in and pull out the old Samsung & charger and plug it in. 20 minutes later, I have a working phone. Turns out I have no credit on it anymore but I can sort that out. It even gets reception in the kitchen (I have to lean out the window of the back bedroom to get the iPhone to pick up a reliable signal at home).

Oh No! I have to Contact Apple!
Now the real fun starts. I contact my local Apple shop. Only I don’t, I access a damned annoying voice system that smugly announces “I understand full sentences” and immediately knows who I am and what my device is and when it was bought (as Apple have my details including home phone) – and it was over 2 years ago and it wants me to agree to a paid support package to go further. Of course it won’t give me options to speak to a human or understand “full sentences” even when I shout “battery issue recall” and “your update killed my phone!” plus various permutations at it. It also did not understand the sentence “I want to speak to a person”.

I eventually trick it by pretending that I will buy a support package. Huzzah, a human to talk to. Said human is helpful, pleasant, a bit hard to understand (usual call center woes of background noise and she has the microphone clipped to her socks). I explain that the phone has a recall on it and I just want that sorted and a proper reset. She’s not sure I can have this without a support package {after all, her job is to sell me some support and I am breaking her script} but she says the battery might be replaced under the recall (she has all my details, she can see the iPhone serial number, she could check!). “So I can drop it off at the store?”.

I expect “yes”. I get “no”. I have to organise an appointment. A 10 minute slot. Why? I want to drop off some kit for you to repair and I’ll come back another day. I am not making an appointment to see a doctor to discuss my piles. No, I have to have an appointment. On Monday at 10:10 or “plrbsburhpcshlurp” as the mike once once slips down the sock. OK, 10:10 Monday, she’s getting tired of me saying “please repeat that”. Then she says what sounded like “and the repair may cost up to £210 if there is a hardware fault”. WHAT?!? I don’t fully understand what she says next – but she understands I am not going to pay £210 to fix a device that has a known fault and has been screwed over again by their software update, so she backs off to “they can look at the device and advise me”.

It’ll be interesting to see how it goes on Monday. At 10:10 am. If they try and charge me hundreds of pounds to reset the damned thing or tell me (after I’ve checked) that they won’t replace the dying battery, I can imagine me becoming one of those ranting, incoherent people you see on YouTube. If they want anything more than the cost of an evening in the pub to get it working, I think it will become a shiny, expensive paperweight.

Meanwhile, welcome back Reliable Samsung Phone. You still seem to make calls just fine. Still not able to play Angry Birds though.

Advertisements

Comments»

1. Simon Haslam - June 19, 2015

Are you allowed to talk about Apple products like that? I hope your phone doesn’t find out!

More generally though modern consumer technology, through its broad interconnection, is in a constant state of flux – you just can’t expect anything to just keep working any more. Sadly that also means the manufacturers can decide when your product will become defunct – probably somewhat earlier than your own hopes. E.g. I have a hi-fi CD player and amp from 1989 which still work fine 26 years later – I don’t hold out much hope for, well, any electronics I’ve bought recently lasting a fraction of that time.

2. jgarry - June 19, 2015

I always heard it as “Monday car,” certainly predating the book. In the ’60s, my dad would say, “don’t buy a car the first year it is out, because they haven’t got all the manufacturing processes correct, and hope you don’t get a Monday car.” (He was a machinist before and during WWII, I even have a 1930-something vintage mechanic’s manual).

I had repeated battery trouble with my previous Android phone. I normally drive two cars in my commute (that is, car, train, car), and have a charger in each car. I had stopped using the charger in the bug because it seemed to make the battery problem worse. Now I have a different phone, and since it keeps a charge better, I started keeping it with me and never used the charger in the bug. Until, my kid is back from college, and I had to go to (car, train, bus), using the bug only. So one night I finally plugged in the charger in the bug, plugged in the phone and left it overnight. Only to find it completely dead in the morning. A few days later, I was on my way home, the phone was at 75%, so I plugged it in. The saw it go 74%, 73%… and unplugged it. %##$!

My big stereo is from 1978, works awesome except sometimes left channel goes out (probably just the volume potentiometer, cleaning makes a slight improvement).

Verizon cloud backup tells me my cloud is full, even though I deleted all the photos from it, and tries to sell me more. It’s download doesn’t work either – it creates some corrupt file named something like _zipped.zip_. I use other ways to get them off the phone to my pc anyways – oh yeah, the USB cable doesn’t work for XP, even though it specifically says that is supported. Sheesh.

mwidlake - June 19, 2015

I know there have always been problems with whatever tech is “current” but I really do agree with Simon that it seems to be getting worse – and it sounds like you are hitting issues with all this wonderful cloud stuff and phones. I did here stories years ago that ford did a massive survey on reliability of components in their cars and, having found the worst and best – reduced the quality of the best, with the aim of having all the components start failing after 8 years or so – to encourage you to get rid of the car. Probably an urban myth, but it really makes business sense – and is not in the consumer interest.

I repeat that little story as I do think there is a big element of modern companies not actually caring about the longevity of their products as it does not help their business – they would rather we buy new, buy new and buy new again. Free Market Economy allows this so long as the quality of the goods is not so shocking as to stop too many people buying them initially.

jgarry - June 22, 2015

Yes, a legend.

3. Fixing my iPhone with my Backside | Martin Widlake's Yet Another Oracle Blog - June 22, 2015

[…] {Things got worse with this phone >>} […]

4. Return from The Temple of Apple | Martin Widlake's Yet Another Oracle Blog - June 22, 2015

[…] doubt many of you are on tenterhooks as to how I got on with my phone today {after my << rant last Friday}. But I’m going to tell you […]


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: