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Friday Philosophy – Tech Writing Is Like Religious Art July 8, 2016

Posted by mwidlake in Blogging, Friday Philosophy, Perceptions, writing.
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5 comments

I’m putting together an article for Oracle Scene at the moment – I’ve delayed it for a couple of issues as we wanted the space for other tech articles, but my time has come. And I’m finding it very hard going. Why?

I’m not an expert on religious art (or religion… or art) but one thing I know is that with religious artifacts, especially things like sculpture, furniture, and plaques, they often differ from non-religious art in that the back of them is as well done as the front. I.e. if there is an ornate plaque to be created and put on the wall of a secular building, all the effort goes into the front. The back is likely to be simple or even rough. With a religious plaque, the chances are that the back will be just as well crafted as the front.

The reason is that God can see the back of it. God will know if you skimped on your devotional art to him/her/them. The whole piece has to be of quality. If it’s a secular piece then no one generally sees or cares about the back and, if someone was to try to take your plaque off the wall, you’d smack their hands and tell them to leave it alone.

When I present, teach or (to a certain extent) blog I mostly care about what my audience will see. If I do a demonstration script I can put it up, show the results and move on. The chances of you actually running the script are low so it does not matter if I had to tickle things a little (fiddle with the SGA settings, alter my session, pre-warm my cache) to get it to work as intended. Similarly I can tell you the message I have and not worry too much about the messy details (but IO have to be ready to answer any awkward questions).

But with something written and published, which is going to be there for a while and people can refer to it and test it all out with ease – you can all potentially see “the back of it”. This raises my normal fear about making mistakes in public to the level of paralysing paranoia.

There you go, I think of you all as Gods. That’s a nice place to finish the week, don’t you think?

Friday Philosophy – Brexit & the Misplaced Blame Culture. July 1, 2016

Posted by mwidlake in Friday Philosophy, off-topic, Perceptions.
Tags: , ,
21 comments

This is not going to be a rant about Brexit and how the selfish, stupid and simply fearful were led by a jingoistic & deceitful bunch of career politicians to show the worst side of the UK. Well, maybe a bit… It’s more about something that struck me about Brexit in respect of who is to “blame”. And there are aspects of this that are echoed in our own industry.

I feel that there is a strong element of “the chickens coming home to roost” with Bexit. By this, I mean things were done by our politicians and our media that unintentionally led to this fiasco – and a lot of those who are presently supposed to lead the UK, who are currently dismayed at the Brexit vote are, in fact, partially responsible.

For years UK politicians have blamed the EU for many of the woes and issues in the UK. We’ve constantly been hearing how “Brussels will do this” or “The EU will force us to do that” or “we can’t do what ‘we’ want as it is dictated by the EU”, painting the EU as a distant evil that reaches out it’s fingers to damage our nation. The media is even worse, the endless stupid and easily disproven stories of bent bananas being banned or bar maids not being able to show cleavage just being used as a way to sell papers or get ratings. Often, what the politicians have said about EU legislation is at best a misrepresentation of the situation and, at worst, an outright lie. But it shifts the blame to some distant group who is not going to fight back.

The end result is that for many people the message has stuck. If you look at the various graphs of which areas voted for brexit and indicators of education, there is a strong correlation with high Leave vote and low Education. It’s not scientific, but listening to the opinions of those shown by the media who wanted to leave or stay, you’d not expect a team of leavers to beat a team of remainers in a quiz. The easily swayed were swayed.

So when our politicians show utter dismay at the vote for Leave then they should be considering the number of time they attacked the EU, blamed it for stuff in an attempt to absolve themselves of blame and, most importantly, knowingly lied for political gain. The out-going Prime Minister spent years using the EU as a monster in the corner he was fighting for “Our” benefit and gaining concessions as the UK was so important. All to help improve his standing or shift the blame away from his government. It is part of what made his campaigning to stay in the EU such a hard pill for many to swallow. To cap it all, one of the main campaigners to leave, Boris Johnson, started back-peddling on the claims he had made and supported before the counting had even finished.

Why do I think there is something similar in our industry? Well, how often have you rung up a company to complain when things have gone wrong – and been told “it’s the computer”? I suspect that many of you, like myself, often suspect it was not “the computer” as it does not makes sense for whatever the problem is to be down to “the computer”. It might be someone messed up entering data into the computer and, sometimes, it really is that the computer system has gone wrong. But, just like with the EU, “the computer” is seen as a nameless, distant and out-of-our-control entity that blame can be easily shifted to, partly as people will now just accept that it is “the computer”.

Two instances stick in my mind about this “blame the computer” attitude. Once, a few years back, was when there was a brief spell where my wife was having outpatient visits to a hospital. We had a holiday booked and knew it would clash with the appointment next month – but the specialist said this was fine and to book 2 months ahead. The receptionist did not see it this way, a holiday was no excuse and she would book us in for the next month and we would have to cancel. (??? yes I know, not her decision to make). I challenged this and told her to just book it. She still refused and when I insisted she check with the specialist – she still refused, saying there was no point as the computer system would not allow it. I reached over, tapped a single key and the next month’s schedule was up on her screen. I’d taught people how to use that system. Her whole demeanor screamed that she knew she could skip a month and had been caught out. She had no trouble now booking the appointment and pressing the correct key to get back.

The other was when I actually caught one of my own team taking a call from an irate user and they, a computer programmer, said “the computer’s down so I can’t do that”. The system was not down, it’s just he did not know what the problem was and so cited the “evil box” explanation. I was really pissed off with him, one of the few times I actually lost my temper and went a bit postal on one of my people. “If you, of all people, wrongly blame the computer then how much is that damaging trust in our systems?”.

I’m not sure quite how the “blame the computer” is going to harm us in the same way as “blame the EU” has, but I can’t help but feel that whenever we try to shift the blame from what we control to a remote and blameless entity, we are at risk of “the chickens coming home to roost”.

One last thing. I know very few young people in the UK will read this but, for any who do: A lot of us older people also voted remain, just not enough. I’m sorry that, as a group, we older people voted for a future that you, as a group, you younger people did not want. Remember, don’t trust rich, old people. Or anyone who says “I’m not a racist but…”